Position: Customer Support ExecutiveJob Time: 10:00 AM to 7:00 PMWorking Days: 5 days a week (off days will be either Friday-Saturday or Sunday-Monday)Location: Andheri East, Mumbai, Maharashtra 400069Compensation: Up to ₹4 LPA (fixed)

Roles &

Responsibilities: • Training and on-boarding of students post sales • Delivering prompt, efficient and friendly responses to students across various channels • Initiate regular calls with the students to track their progress • Proactively manage the success of the assigned students and identify/develop upselling opportunities • Build a solid and lasting relationship with the customers • Perform any other tasks required to ensure customer satisfaction • Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basis feedback received from the students • Cross sell and upsell the courses offered

Who are we looking for? • Minimum 1 year of experience in customer success role .

• Excellent written and verbal communication skills • Strong sense of responsibility and ownership • Experience in handling challenging situations and demonstrated capabilities of winning them over • Have strong empathy for customers and a passion for customer success • Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred • Should be versatile to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)

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