Apply only if you have excellent English communication skills and are from Gujarat as this role requires you to interact with the US customers/clients. Thank you.

JOB Details:

Company: PeopleTree Knowledge Services Pvt Ltd

Website: https://people-tree.com/

Position: Customer Support Executive

No. of positions: 4

Qualification: Any Graduate/ Post-Graduate (Preferably throughout English-Medium)

Experience: 1 to 5 years

Location: Navrangpura, Ahmedabad - WFO until training - then Hybrid

Work Time: US Business hours (9 working hours between 5:30 PM to 5:30 AM IST as per assigned shift)

Work Day / Hours: 5 days week - 45 hours a week

Role type: Permanent/Full time

About Role

We are hiring a Customer Support Executive to manage customer queries and complaints through Voice Calls and Emails using different portals. Good verbal and written communication skills are requisite!

Must Have:

- Excellent English communication skills - Both verbal and written

- Willingness to work in US shift

- Willingness for long-term association with Peopletree

Initial training of 3-4months will be Compulsory WFO

Responsibilities:

- Maintaining a positive, empathetic and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through Voice Calls/Email.





- Communicating and coordinating with colleagues as necessary.

- Acknowledging and resolving customer complaints.

- Knowing the workflow inside and out so that you can answer questions.

- Processing orders, applications, and requests.

- Keeping records of customer interactions, transactions, comments and complaints.

- Ensure customer satisfaction and provide professional customer support.

Personality Attributes:

- Self-motivated worker, that can complete tasks under minimal supervision

- Team Player

- Should have positive logical skills and attention to detail.

Share References at:

[email protected]

Follow us on LinkedIn:

https://www.linkedin.com/company/peopletree-knowledge-services-pvt.-ltd.

All open positions @Career Site:

https://people-tree.zohorecruit.com/jobs/Careers

Benefits

Why Us? - Glad you asked! Here is why PeopleTree is an employer of choice:

- Hybrid Working Models

- Paid Leaves

- Gratuity at No-Cost to Employee

- Individual Medical Benefits at No-Cost to Employee

- Open Work Culture

- Continuous Learning & Growing Work Environment

- Monthly Fun Activities

- Team Celebrations

- Employee Referral Bonus Policy

- Growing and Dynamic company, focused only on international business

📌 Customer Support Executive (Ahmedabad)
🏢 People Tree Knowledge Services
📍 Ahmedabad