The role involves providing high-quality Tier 2 customer support via inbound calls, emails, and chats.

Responsibilities include logging cases, providing recruitment support to candidates, navigational support on self-service portals, outbound calls as required, maintaining SLA targets, and keeping process repositories updated. Candidates must adhere to GDPR guidelines and company policies at all times.

Shift: US time zones (rotating work week — Mon–Fri / Tue–Sat / Wed–Sun) · 2-way cab provided

Locations: Bangalore (Belandur / Adugodi) · Pune (Magarpatta) · Mumbai (Vikhroli)

Requirements

• Versant score of 58 and above (mandatory)

- Good verbal and written communication skills
- Basic MS Office proficiency
- Familiarity with ServiceNow or similar ticketing tools (preferred)
- Prior international BPO experience preferred; freshers acceptable
- Flexibility to work rotating work weeks and US time zone shifts
- Education: Graduate (any stream)
- Experience: 0–3 years

Benefits

• CTC: ₹28,000–₹50,000/month based on experience
- 2-way cab facility provided
- 6-month contract with potential for extension
- Prospect to work with a global client

📌 Customer Support Associate – Tier 2 (Voice) (Bengaluru)
🏢 Rooman Technologies
📍 Bengaluru