General Description of the Job The job involves

- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per company on call, chat or email
- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
- Understanding multiple products and processes 4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

Role & Responsibilities

- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a explicit and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.




- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
- Ability to understand and handle irate customers
- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
- Ability to achieve stretched targets and able to manage the organization standards
- Maintain Superior quality service by following organization standards

Salary:

1.80 LPA to 2.50 LPA

Bonuses and Incentives are above salary

Education Requirements/ Skills

1. Any Graduate / Post Graduate

- Typing speed of 30 to 40 wpm
- Candidates who are freshers or with relevant experience in domestic/international BPO are preferred.
- Strong interpersonal, problem-solving skills and verbal and written communication skills
- Strong computer knowledge and technical skill

Call / WhatsApp HR Sonakshi for more details: (phone hidden)

📌 Customer Support Associate (Navi Mumbai)
🏢 A Leading Training u0026 Job Placement Firm
📍 Navi Mumbai