TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ https://www.industryacademiacommunity.com (4L+ MEMBERS FROM 35+ COUNTRIES)
Looking for Customer Support Associates to drive customer satisfaction, delight & great experience. They will work very closely with internal stakeholders, peers, leadership team and most importantly customers. They will need to have an empathetic approach towards customers in all their conversations, ensuring they listen to them well, and communicate the appropriate resolution (to the point) or respond to their query within the expected TAT.
They will be accountable for delivering an awesome customer experience.
What's for the Candidate:
- Opportunity to work in a growing organisation, recognised as a 'Great Place to Work'
- Flat hierarchy with open culture & conversations
- Higher ownership
Responsibilities:
- Handling, resolving customer queries and adhering to the high quality standards of customer service by raising the bar in every customer interaction
- Solicit customer feedback across various touch points i.e via varied channels like Voice, Email, Chat, etc from time to time
- Meeting standards of average handling time, but also know customer satisfaction is more significant
- Handle customer complaints,
provide appropriate solutions & alternatives within the scope
- Work with all internal stakeholders and strive to deliver the best customer experience
- Go the extra mile to ensure customer satisfaction and delight
- Constantly build sustainable relationships and trust with customers, through open and interactive communication
Mandatory Requirements:
- Graduation from a relevant field
- Customer Service experience in financial/banking industry. Broking industry experience would be an added advantage
- 1-4 years of experience in a similar role
Qualities:
- Excellent at both verbal and written communication
- Ability to form conversations
Shift Timings:
8 am to 5 pm & 9 am to 6 pm (work from office shifts)
1 pm to 10 pm & 3 to 12 am (work from home shifts)
Location: Borivali East, Mumbai
Note: For our vision, our Flagship Event ' IAC VISION 2030' would provide employment and career opportunities for millions of job-ready interns, freshers and professionals in our Industry Academia Community (IAC).
By submitting your application you confirm that you are a member of IAC or give your consent to add you to the IAC platform as a member Industry Academia Community.