Customer Success Manager (Bengaluru)

Customer Success Manager (Bengaluru)

17 Aug
|
N Human Resources u0026 Management Systems
|
Bengaluru

17 Aug

N Human Resources u0026 Management Systems

Bengaluru

Customer Success Manager (B2B SaaS)

Experience: 3+ Years (Mandatory in B2B SaaS)

Role Overview

We are looking for a Customer Success Manager to manage end-to-end customer lifecycle, drive product adoption, ensure retention, and identify growth opportunities.

Key Responsibilities

Onboard and manage B2B SaaS clients

Drive product usage and customer satisfaction

Conduct regular review meetings (QBRs/MBRs)

Handle renewals, upsell & cross-sell opportunities

Reduce churn and improve retention

Coordinate with Sales, Product & Support teams

Requirements

Requirements:

3+ years of Customer Success experience in B2B SaaS

Strong stakeholder management skills

Valuable understanding of SaaS metrics (ARR, churn, retention)

Excellent communication skills

📌 Customer Success Manager (Bengaluru)
🏢 N Human Resources u0026 Management Systems
📍 Bengaluru

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