Customer Strategy & Engagement â Act as a trusted advisor and strategic partner for enterprise accounts.
â Own account strategy—aligning customer goals with KPOINT’s video intelligence solutions.
â Build executive relationships, run governance reviews, and drive long-term value creation. Solutioning & Business Impact â Map customer problems to scalable use cases, ensuring clear business outcomes.
â Partner with Product and Engineering to design solutions that deliver impact.
â Drive innovation in accounts by proactively identifying recent opportunities. Growth & Analytics â Use data and insights to uncover adoption gaps, growth levers, and ROI opportunities.
â Influence renewals and expansions through measurable success metrics.
â Collaborate with Sales to drive cross-sell and upsell strategies. Renewals & Risk Management â Proactively manage account health and mitigate risks.
â Ensure seamless renewals by demonstrating tangible business value.
â Handle escalations with a focus on customer trust and retention. Cross-Functional Leadership â Champion the voice of the customer within KPOINT.
â Work closely with internal teams to influence product strategy and roadmap. â Create and share best practices, playbooks, and executive reports.
Requirements
â 5–10 years in Customer Success, Strategic Account Management, or Consulting at a SaaS/Enterprise company.
â Strong track record of renewals, expansions, and executive stakeholder management.
â Demonstrated ability to craft account strategies that drive measurable outcomes.
â Business acumen with expertise in interpreting usage and business metrics.
â Strong consultative, presentation, and communication skills.
â Experience with APIs, SSO, enterprise integrations is a plus.