Job Title: Customer Success Manager

Experience: 8–12 Years

Level: Manager/Sr Manager

Location: Work from Home

Office Timing: 16:00 to 01:00 hrs IST (Monday to Friday)

Role Objective To drive client satisfaction, retention, and revenue growth by ensuring seamless service delivery,

proactively managing client relationships, and identifying opportunities for up-sell and cross-sell across multiple outsourcing service lines.

Key Responsibilities

- Own end-to-end client relationship management, ensuring high satisfaction, retention, and alignment with client expectations across all service lines.
- Act as the primary interface for clients, conducting regular governance calls, sharing updates,

and proactively addressing concerns or risks.

- Collaborate with Operations Managers to ensure timely and effective delivery, tracking SLAs and ensuring commitments are consistently met.
- Partner with Quality Assurance Leads to review quality metrics, incorporate client feedback,

and drive continuous service improvement.

- Identify and drive revenue growth opportunities through up-selling and cross-selling of additional services aligned to client needs.

Core Skills & Expertise (Must Have)

- Strong client relationship management and stakeholder engagement skills in B2B or outsourcing environments.
- Proven ability to manage service delivery governance, including SLAs, escalations, and client communication.
- Commercial acumen with experience in identifying and driving up-sell/cross-sell opportunities.

Additional Skills & Expertise (Good to Have)

- Experience working across multiple service lines (Finance, HR, Technology, Marketing) in a cross-functional setup.
- Familiarity with CRM and customer success tools (e.g., Zoho CRM, Salesforce).
- Exposure to quality frameworks, client feedback systems, and continuous improvement practices.
- Demonstrated ability to integrate AI into relevant processes.





Qualifications

- Bachelor’s degree in Business, Commerce, Management, or a related field; MBA or equivalent postgraduate qualification preferred.
- At least 6 years of experience in customer success, account management, or client-facing roles within outsourcing, consulting, or professional services.
- Strong communication, negotiation, and problem-solving skills with a client-first mindset.

About the Company:

Bridgepoint Partners helps US small and mid-size businesses run leaner, faster, and smarter — without adding headcount.

Bridgepoint

Partners is a Remote Capability Centre (RCC) that delivers the back-office muscle growing companies need but rarely have time to build internally. We work with entrepreneur-led companies — typically 50 to 200 employees, at least four years in business — that have outgrown patchwork solutions but aren’t ready for the overhead of a full in-house operations team.

Our services span four core pillars:

• Accounting & Finance — Full-cycle accounting, financial reporting, payroll processing, and tax filing.

• IT & Cybersecurity — Help desk support, infrastructure management, digital transformation, and custom software.

• Digital Marketing — Content marketing and social media management built for the AI-driven internet.

• HR & Compliance — Payroll compliance, recruitment support, and employee management. For select strategic clients, we extend into management consulting, project management, inside sales, and proposal support — acting as a true extension of your leadership team. We don’t replace your people. We reinforce them. Every engagement is backed by robust governance, measurable KPIs, and a direct line to senior leadership. If you’re a CEO, founder, or managing director who’s spending too much time on operations that should be running themselves — let’s talk.

Website- https://www.bridgepointpartners.net

📌 Customer Success Manager (India)
🏢 Consultbae India
📍 India