We are looking for a Customer Success Executive who genuinely enjoys building relationships, solving customer problems, and creating meaningful customer experiences.
At THW, customer success is not just about support — it is about trust-building, relationship management, and helping customers become long-term believers in our mission and products.
As a Customer Success Intern, you will:
- Act as the primary bridge between THW and our customers throughout their journey.
- Help onboard and guide customers by helping them understand our products, values, and unique benefits.
- Resolve customer queries, concerns, and feedback with empathy and ownership.
- Build strong customer relationships that encourage repeat orders, referrals, and long-term trust.
- Support customers throughout their journey — from onboarding to becoming loyal THW customers.
- Identify opportunities to recommend relevant products based on customer needs in a natural, relationship-driven manner.
- This role combines customer support, relationship management, communication, and customer-focused growth.
Key Responsibilities:
- Manage customer queries and support requests across calls, WhatsApp, email, and chat.
- Ensure customer experience remains smooth, positive, and uninterrupted.
- Build and maintain strong relationships with customers through regular interaction and support.
- Help customers discover products best suited to their needs through genuine conversations and guidance.
- Monitor customer satisfaction and proactively resolve concerns to reduce churn.
- Coordinate with internal teams to ensure quick issue resolution and seamless customer communication.
- Track customer success metrics such as repeat orders, referrals, customer satisfaction,
and retention.
- Maintain accurate records of customer interactions, feedback, and recurring concerns.
- Regularly update trackers, maintain customer data, and ensure information is managed accurately and systematically.
- Represent THW’s values, culture, and customer-first philosophy in every interaction.
Requirements
- Strong communication skills in English, Hindi, and/or Marathi.
- Empathy-driven mindset with genuine care for customer well-being.
- Ability to multitask, stay calm under pressure, and solve problems patiently.
- Strong ownership mindset and execution ability.
- Comfortable working in a fast-paced, evolving startup setting.
- Candidates residing in or near Viman Nagar, Pune will be preferred for better coordination.
- Strong ownership mindset.
- Ability to bring structure to ambiguity.
- Sharp problem-solving and structured thinking.
- High bias for execution and follow-through.
- Ability to work across teams and drive alignment.
- Willingness to learn, adapt, and grow in a startup environment.
Benefits
- Direct exposure to building a startup from 0 â scale.
- Opportunity to work closely with the Founder on real business problems.
- High ownership and real responsibilities from day one.
- Rapid learning curve in communication, customer relationship management, operations, and startup execution.
- Opportunity to strengthen interpersonal, problem-solving, and customer-facing skills.
- Exposure to how strong customer experience helps build brand loyalty and long-term business growth.
- Opportunity to grow into larger responsibilities as the company scales.
To apply, send your resume to
[email protected], or visit our site www.thwindia.com
📌 Customer Success Executive (Pune)
🏢 THW - The Healthy World
📍 Pune