Thai Language Specialist Position

Customer Services Department

Responsibilities:

- Providing Exceptional customer service to our large base of customers in Thai and English language
- Taking ownership & accountability of issues
- Providing email support that include a structured and well written email response within the agreed SLA
- Ensuring that all processes are performed as per the documented procedure.
- Provide accurate, valid and complete information by using the right methods/tools.
- Professionally handle incoming tickets from customers and ensures that issues are resolved both promptly and thoroughly
- Resolves issues by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure first time resolution.

Competency Skills

- Excellent in written and spoken Thai and English

2 Action oriented, self-disciplined and organized.

3 Effective time management skills and ability to prioritize work time to ensure productivity and department.

standards

7 Ability to communicate clearly with both internal and external customers.





5 Excellent comprehension skills - ability to clearly understand and address customer issues appropriately.

6 Excellent composition skills - ability to compose grammatically correct, concise, and accurate written.

responses

7 Ability to use a desktop/Laptop computer system, Familiarity with Windows, Microsoft Outlook,

Spreadsheet and Web Browser

8 Good Communication and typing skills.

9 Aware of contemporary translation and Grammar tools

Customer Focus skills:

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

2 Ability to empathize with and prioritize customer needs.

3 Demonstrates interpersonal skills with a diverse customer base.

4 Demonstrates conflict resolution, negotiation, and de-escalation skills.

5 Demonstrates ownership to resolve challenging customer issues, escalating when necessary.

6 Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced.

environment

7 Ability to empathize with and prioritize customer needs.

8 Flexible enough to work under 24*7 shift environment with any 2 days off within the week.

📌 Customer Services (Thai Language Specialist) (New Delhi)
🏢 ATa Services Plus Recruitment
📍 New Delhi