1. Provide comprehensive technical support for SOLIDWORKS and its affiliated products such as
Simulation and PDM tools as noted on SOLIDWORKS product website
- Training and Implementation of SOLIDWORKS and its products at customer location
- Travel to customer location to provide support and training
- Proactively visit customers in the assigned territory to check the SOLIDWORKS and its affiliated products usage.
- Suggest best practices, guidelines and technical solutions for productivity improvement
- Write technical articles/blogs, record screen capture video of software processes for publishing to the organizations technical blog
- Will be a primary technical contact for customers on SOLIDWORKS and its product related queries
- Assist customers in assessing potential applications of various SOLIDWORKS products which meet their requirements
- Handling technical support as per the SLA
- Customer feedback on the technical support queries
- Customer feedback on the trainings and implementations
- Proactive visit activities as per target in the assigned territory
- Health of subscription or AMC in the territory
- Initiatives taken to improve the customer satisfaction
Minimum 3 years of experience utilizing SOLIDWOKRS. (SOLIDWORKS Simulation and
PDM a plus)
B.E/B.
Tech in Mechanical/Automotive
Must have strong verbal, written and listening communication skills
- Excellent knowledge and understanding of engineering processes and terminology of mechanical CAD and design industry
- Industry experience in product design, tooling design, industrial design or electric system design is an asset
- Knowledge about Geometrical Dimensioning & tolerance is an advantage
- Exceptional customer relations ability required
- Strong troubleshooting/problem solving skills
- SOLIDWORKS CSWP / CSWE certification is an asset
- Experienced in using Windows 7/10 and Microsoft office applications
- Must have reliable means of transportation (Two-Wheeler/Four-Wheeler) and a Valid Driver’s license Establish a positive rapport with customers and understand their requirements to provide technical solution
Support non-technical teams with Product Knowledge
Document all activities in the CRM and helpdesk system
Train yourself to become an expert SOLIDWORKS Products user
Remain current with up-to-date product information
Attractive Salary, Health insurance, Incentives, Fuel Expense and fixed annual leaves.