The Operations Specialist is responsible for managing the coordination of customer house relocations with qualified Packers and Movers partners.
Your Responsibilities
- Coordinate and align customer deliverables with customer Packers and Movers partners and Handyman service partners to execute the entire process of customer's house shifting.
- Manage operational tasks through Business Process Automation tools (BPA) and all related features.
- To review and ensure alignment of shipping instructions including deviations to the partners.
- To immediately report problems, operational disputes, or discrepancies to supervisors, managers,
- To monitor the operational performance of Packers and movers partners and other partners and escalate/create awareness if performance and commitments are not being delivered
- To initiate and resolve any rate or performance discrepancies between Partner and Customer
- To work with the Accounts team for ensuring a smooth payment from the company to the partner.
Skills and Experience required
- Minimum 1-year experience as Customer Service Specialist in the BPO, Insurance & EdTech industry and customer interaction role.
- Excellent on negotiations
- Robust aptitude for customer experience
- Supply chain operations
- fluency in English & Hindi is a must .