Aarna HR Solutions is a Human Resource Recruitment Company providing services to Various IT, ITES and Non- IT companies across India. Aarna Solutions strive towards hiring the best and the brightest talent in the industry. We hire individuals with a strong sense of pride in their performance, team spirit, and a desire to excel.
We have immediate openings for “Customer Service Representative” one of our Reputed Client for Bangalore location.
Position: Customer Service Representative
Project Location: Bangalore
Exp. Level: 2 – 3 years of Customer Service experience
Below is JD for Customer Service Representative
Duties & Responsibilities
- Order Creation management: Receive, check and enter customer orders in SAP. Follow-up with local customer service representative or internal departments on missing or incorrect data.
- Order maintenance management: Action requests (quantity changes/pull-in/push-out/cancellation) with the internal stakeholders compliant with customer T&C;’s when defined or per organization policies.
- Order Confirmation management: Validate organization delivery schedule with internal stakeholders and communicate organization response to front office CSR.
- Embrace and apply the Market Based Management culture and philosophy.
- Open to work on shift timing as required to meet business needs.
- Perform other related back office duties as assigned by management.
Performance Management
- Internal Productivity/Utilization/Accuracy/Turn Around Time/Quality KPI’s
- To comply with all Focal Points and departmental goals as determined at the beginning of each calendar Year.
Scope
- Back office support to GSM Customer Service activities
Education
REQUIRED
- Diploma/Graduate
- English language is mandatory both written and oral proficiency
- Positive PC skills are necessary including Microsoft Excel, Word & Outlook.
PREFERRED:
- Knowledge of SAP / ERP system would be preferred.
- Chinese, Mandarin spoken and simplified/traditional written
Work experience
- 2 to 3 years Customer Service experience is desirable, preferably gained in electronic industry. Fresh diploma/graduates are encouraged to apply.
Skills & Abilities
- Accurate data processing
- Sense of urgency
- Good Time management in meeting deadlines
- Eye for details
- Clear and concise written and oral communication with internal contacts.
PREFERRED:
- The ideal candidate will demonstrate team work, pro-activeness, and flexibility in supporting business needs.
- The candidate will have an organized approach, is expected to work independently in a high pressure environment.
- Confidentiality is a requirement in this position.
Thanks & Regards,
Shwetha
HR Recruiter
Mob No: +91-(phone hidden)
Shri Vidyaranya Prathishtana
No 808, Vidyaranyapura Main Road,
Landmark above SBH Bank, Opp to Coffee Day
Bangalore - 560097
Qualifications
REQUIRED:
- Diploma/Graduate
- English language is mandatory both written and oral proficiency
- Good PC skills are necessary including Microsoft Excel, Word & Outlook.
PREFERRED:
- Knowledge of SAP / ERP system would be preferred.
- Chinese, Mandarin spoken and simplified/traditional written