Description

Key Accountabilities:

Lead Generation

- Generates lead for deals through interactions with DSE or through channel partners/open market

Customer Relationship Management

- End to end customer relationship management including explaining product offerings and resolving sales queries
- Cross-selling product offerings to customers
- Educates customer with information to build their understanding of issues and capabilities
- Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management

- Maintaining relationship with assigned dealer

Deal Processing

- Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
- Internal Stakeholder Management




- Interact with operations and credit team in order to ensure smooth processing of loan applications

KPIs:

1. Units Disbursed
2. 1st EMI Resolution
3. RC Collection

Qualification: Any Graduate Experience: 0-2 years’ work experience only in Vehicle Sales Skills & Competencies

Functional Competencies

- Communication Skill
- Negotiation Skill
- Market/Industry Knowledge
- Analytical Skill
- Product Knowledge

Behavioural Competencies

- Execution Excellence
- Customer Centricity

📌 Customer Service Executive - Sales - UCV Finance - Motor Finance - Sales - Mumbai Andheri - Corporate Centre - CSE
🏢 Tata Capital
📍 Andheri