Job Title:Customer Relationship Manager/Executive

Employment Type: Full-Time

Job Summary:

KEY Responsibilities

● Oversee daily customer service operations and team performance.

● Train, mentor, and develop customer support representatives.

● Handle customer escalations and complex service issues.

● Develop and implement customer service policies and best practices.

● Monitor KPIs such as TAT, response time, resolution rate, and customer satisfaction s cores ● Analyze customer feedback to identify service improvement opportunities.

● Collaborate with sales, marketing, and product teams to improve customer experience.

● Manage customer support tools and online data updates.

● Ensure compliance with company policies and industry regulations.

● Stay updated on customer service trends and technologies.

● Supervising and training customer service representatives.

● Developing and implementing customer service policies and procedures.

● Monitoring customer satisfaction and handling escalations.

● Analyzing customer feedback and improving support strategies.

● Collaborating with sales and product teams to enhance customer experience

Requirements

​Skill Requirements:​

​●​ ​Proven experience as a Customer Service Manager or Support Lead.​





​●​ ​Solid knowledge or ability to learn and use CRM software.​

​●​ ​Excellent problem-solving and conflict resolution skills.​

​●​ ​Ability to lead, train and motivate a service team.​

​●​ ​Strong communication and interpersonal skills.​

​●​ ​Experience in analyzing customer data and implementing service improvements.​

​●​ ​Ability to handle high-pressure situations and escalations.​

​●​ ​Knowledge of customer service best practices and industry standards.​

​Education Requirements:​​Graduate or Post graduate​​in any discipline​

​Salary:​​INR 3 – 5 lacs per year (based upon candidate’s​​caliber)​

Benefits

​Benefits:​

​●​ ​Health insurance​

● Performance and efforts-based incentives

Schedule:​​Day shift​

​Supplemental pay types:​​Travel expenses as per policy​

L​ ooking for candidates who have a consistent spark towards learning, design mindset, performance​

​oriented and passion for career growth. ​

​ nmarried candidates will be preferred​​(However if​​married candidates share the same spark and can​

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​manage work vs life balance are also welcome to apply)​

📌 -Customer Relationship Manager/Executive (Chennai)
🏢 Verifitech
📍 Chennai