➢ Post-Installation Feedback

- Conduct customer feedback calls after installation of Whitelion home automation systems.
- Verify installation quality, system functionality, and customer understanding of product usage.
- Ensure customers are satisfied with the installation team and overall experience.

➢ Post-Service Feedback

- Take feedback after service visits / maintenance calls.
- Evaluate engineer performance, response time, and issue resolution quality.
- Capture customer concerns, recurring issues, or dissatisfaction.

➢ Customer Engagement

- Maintain professional and positive communication with customers.
- Guide customers on basic usage of smart home systems, if required.
- Build solid and long-term customer relationships.

➢ Complaint Handling & Escalation

- Identify service gaps and customer complaints.
- Escalate critical issues to technical or service teams.
- Ensure timely closure of issues with proper follow-ups.





➢ CRM & Data Management

- Record all customer interactions and feedback in CRM systems.
- Maintain accurate data on installation and service experience.

➢ Reporting & Insights

- Prepare daily/weekly reports on:

> • Customer satisfaction (CSAT)
>
> - Feedback trends
> - Common service/product issues

• Suggest improvements to enhance installation and service quality.

Benefits

➢ Excellent communication skills (Hindi & English; regional language preferred)

➢ Strong listening and problem-solving ability ➢ Customer-first mindset with empathy ➢ Basic understanding of IoT / home automation systems preferred ➢ CRM and MS Excel knowledge ➢ Good follow-up and coordination skills

📌 Customer Relationship Executive (Surat)
🏢 WHITELION SYSTEMS
📍 Surat