Please find below the IJP criteria for the Tech Support (Voice Process | 24/7) position:

1.

Communication

Skills (Very Key)

- Clear and neutral spoken English, Hindi, and Telugu

- Good pronunciation, clarity, and appropriate pace

- Ability to explain technical concepts in a simple and customer-friendly manner

2.

Technical

Knowledge (Role-Based)

Basic understanding of

- Operating Systems: Windows

- Networking fundamentals: LAN, IP, VPN basics

- Hardware and software troubleshooting

- Application or product knowledge

3.

Customer

Handling & Soft Skills

- Empathy and patience while handling customers

- Ability to manage irate or confused customers effectively

- Strong ownership mindset

- Problem-solving attitude

- Proper escalation judgment

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Requirements

4. Process & Compliance Awareness

- Willingness to follow SOPs

- Accurate and timely documentation

- Understanding of ticketing tools and SLAs

5. Shift & 24/7 Readiness

- Willingness to work night shifts, weekends, and rotational shifts

- Good reliability and attendance history

- Ability to handle stress in high call-volume environments

Willing to relocate to Hyderabad.

📌 Customer Care Analyst (Hyderabad)
🏢 MostEdge
📍 Hyderabad