We are looking for a motivated and experienced Customer Relationship Manager to lead Customer Relationship Management (CRM), Facility Management, and Hospitality Services within a construction or real estate development environment. The role ensures seamless client engagement, high satisfaction, and smooth post-handover services.
Key Responsibilities
Customer Relationship Management (CRM)
- Serve as the primary contact between clients and the project team throughout the construction lifecycle.
- Build and maintain strong, long-term client relationships.
- Address customer queries, concerns, and feedback professionally and promptly.
- Manage client walkthroughs, handovers, and after-sales services.
- Conduct regular follow-ups to monitor and enhance customer satisfaction.
- Maintain CRM systems with accurate and updated client data.
Facility & Hospitality Management
- Oversee facility operations to ensure uptime, safety, and service quality.
- Manage hospitality services during client visits, walkthroughs, or events.
- Ensure compliance with brand and service standards across all client touchpoints.
Required Skills & Qualifications
- Bachelor’s Degree in Business Administration or a related field.
- 10+ years of experience in customer service, hospitality, or facility management, preferably in construction or real estate.
- Excellent communication and interpersonal skills.
- Proficiency in CRM software.
- Robust problem-solving ability and attention to detail.
- Professional demeanor and client-centric approach.
Key Performance Indicators (KPIs)
- Client satisfaction (CSAT / NPS)
- Facility uptime & issue resolution turnaround
- Client retention & referral rates
- Event success & engagement metrics
- Budget control & cost efficiency
Soft Skills
- Effective Communication
- Decision-Making & Problem Solving
- Presentation & Selling Skills
- Planning & Organizing
- Team Collaboration
- Fluent Spoken English
Benefits
- Paid & Sick Leave + Annual Holiday List
- Annual Bonus
- Open, Young & Vibrant Culture
- Work with a passionate team building landmark projects
📌 CRM-Head(Borivali) (Mumbai Suburban)
🏢 DC Consultants
📍 Mumbai Suburban
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