- Serve as the primary point of contact for customers, addressing inquiries and concerns.
- Maintain long-term relationships with clients and ensure high customer satisfaction.
- Follow up on orders, payments, and after-sales support.
- CRM & Data Management
- Maintain and update the CRM system with accurate customer data, order history, and follow-ups.
- Track sales leads, customer interactions, and feedback to improve sales strategies.
- Generate customer reports and insights for the sales team and management.
- Order Processing & Coordination
- Assist in processing customer orders, ensuring smooth coordination with internal teams (sales, accounts, and logistics).
- Keep customers updated on order status, dispatch, and delivery timelines.
- Resolve order-related issues promptly to maintain customer satisfaction.
- Sales Support & Communication
- Work closely with the Senior Sales Executive and Sales Executives to ensure timely responses to customer needs.
- Coordinate with the sales team to execute promotional campaigns, offers, and follow-ups.
- Assist in preparing quotations, invoices, and sales documents as required.
- Customer Retention & Loyalty
- Identify opportunities for upselling and cross-selling to existing customers.
- Monitor and address customer complaints, ensuring a high retention rate.
- Conduct periodic follow-ups with customers to ensure continued engagement with the brand.
Skills
- Solid customer handling and communication skills
- Proficiency in CRM software (Salesforce, Zoho, or equivalent)
- Good knowledge of MS Excel & reporting tools
- Detail-oriented with solid follow-up skills
- Ability to multitask and coordinate with different teams
Compensation & Benefits
- Competitive salary based on experience
- Performance-based incentives
- Career growth opportunities within the company