1. Loan Servicing & Post loan disbursement management

-Manage day-to-day loan servicing including loan enhancement, loan renewal, Partial release of collateral, foreclosure of loans.

-Ensure accurate data entry, validation, and documentation (KYC, bank details etc.) for all loan accounts.

-Monitor repayment and reconciliation of accounts.

-Ensure timely processing of customer requests & customer servicing team request such as loan rebook, renewal and loan statement.

2. Process & Compliance

-Ensure adherence to company policies, RBI guidelines, and internal audit standards.

-Implement and monitor SOPs for all servicing activities.

-Identify process gaps and design corrective actions to reduce errors and TAT

3.

Customer

Service & Escalation Handling





-Oversee resolution of customer queries related to loan accounts.

-Ensure timely response to escalations from city teams, CS teams & partner banks.

4. Cross-functional Coordination

-Coordinate with other teams for seamless loan lifecycle management.

-Support tech integrations for automation of servicing processes.

Requirements

-Solid knowledge of loan servicing (secured/unsecured) and workflows.

-Understanding of NBFC compliance norms, KYC, and data management.

-Analytical and process improvement

-Proficiency in MS Excel, loan management systems.

-Problem-solving skills.

📌 Credit Manager (Gurugram)
🏢 Indiagold
📍 Gurugram