- Evaluate and process blocked orders based on customer credit status, outstanding balances, and payment history.
- Liaise with sales, customer service, and finance teams to ensure timely resolution of credit holds and maintain service levels.
- Escalate high-risk cases and recommend alternative solutions to facilitate order release without compromising risk exposure.
Customer Credit Assessment:
- Perform in-depth financial analysis and creditworthiness evaluations of recent and existing customers.
- Review financial statements, conduct ratio analysis, and utilize external credit rating reports to determine credit limits.
- Continuously monitor customer portfolios and adjust credit lines as needed based on risk profile and market conditions.
Credit Policy Compliance:
- Ensure credit decisions comply with internal credit policy and risk tolerance guidelines.
- Contribute to the development and refinement of credit policies and procedures.
- Train and guide internal stakeholders on credit processes and risk awareness.
Risk Mitigation and Management:
- Identify customers with elevated risk levels and recommend appropriate risk mitigation tools such as: Credit insurance, Letters of credit, Bank guarantees, Advance payments
- Collaborate with legal and finance teams on drafting and implementing risk protection agreements.
Reporting and Analysis/Collection Support:
- Generate regular credit risk reports and dashboards for senior management.
- Provide insights and analysis on customer payment behavior, credit utilization and risk trends.
- Maintain accurate and up-to-date credit master data in the ERP system.
- Support the collections team by providing credit risk insights and prioritizing high-risk receivables.
- Participate in customer meetings or calls to resolve overdue issues when required.
Continuous Improvement:
- Identify process gaps and propose improvements in credit evaluation, monitoring, and risk mitigation.
- Stay up to date on industry best practices, regulatory changes, and economic trends affecting credit risk.
Qualifications
- Bachelor graduate and/or certificate of completion of job-related courses. Commerce/Finance preferred).
- 4+ of related experience, preferred in SSC/GBS/BPO environment.
- Experience with credit/debt instruments
- English written and verbal communication including ability to interact with all levels throughout the organization.