About the Job We are seeking a Communications Skills Trainer to conduct soft skills and language training for new hires based on the roadmaps defined. The ideal candidate will also carry out floor support interventions.

As Communication Skills

Trainer, You Will… Deliver sessions for new hires, tenured employees, and cross-functional teams

Support production associates on a real time basis

Monitor voice and digital interactions live and provide timely responses that defuse customer dissatisfaction

Work with associates in Academy Bay

Evaluate customer and associate interactions on the stipulated Evaluation form and score the associates basis their performance on soft skills and resolution (If need be)

Study top performers customer interactions and disseminate best practices across the account

Collates WOW chats for future reference

Provide timely feedback either to the associates or to their TLs emailing a copy to the participants and stakeholders

Document feedback and evaluations on associate customer interactions

Publish scores of the groups that the trainer is working with

Conduct small group training sessions

Conduct call listening and chat & email readout sessions for the associates

Recommend remedial and refresher courses to be assigned basis associates’ performance on the floor





Flag off EWS to the stakeholders if there are any

Participate in weekly business reviews and provide inputs asked for

Roll out knowledge checks once a month

Prepare worksheets and other job-aids for associates reference

Conduct Dsat analysis from the language and soft skills perspective

Prepare and publish weekly report with effort and outcomes

Maintain a repository of suggested responses mandatorily for review and dissipation

Assess prospective candidates/employees on language proficiency As Communication Skills Trainer, You Have… 1 to 3 years of relevant domain experience is compulsory

Post-secondary degree & above is preferred

Available to work in weekends

Commitment to work in any site in Hyderabad

Excellent facilitation skill

Strong knowledge in English grammar

Robust verbal and spoken proficiency in English

Ability to handle a class of 20 to 50 Trainees

Intermediate to Advanced level proficiency in Google Suite and Windows Operating System

Typing speed of 35 WPM with a minimum of 95% accuracy A positive work ethic and commitment to the tasks assigned

Adaptability to trends within the organization

Compliancy to the organizational policies and standards

Flexible availability during business exigencies

📌 Communication Skills Trainer (Hyderabad)
🏢 Intouch CX
📍 Hyderabad