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Role Overview:

We are looking for a Cluster Manager / HO Team Head who can take ownership of multi-location operations, team management, and strategic initiatives. The ideal candidate should be a self-starter with strong leadership, analytical, and coordination skills, capable of handling multiple business functions and ensuring smooth alignment between outlets, supply chain, and the management.

Key Responsibilities

Operations Management

Oversee daily operations across multiple outlets/clusters ensuring consistent brand standards and performance.

Monitor sales, costs, and productivity to achieve business targets.

Team Leadership

Supervise and guide store managers and HO support staff.

Drive performance through motivation, training, and accountability.

Coordination with Management

Act as the key link between the client’s senior management and on-ground teams.

Ensure seamless execution of strategic plans, current launches, and business improvements.

Process & Performance:

Implement SOPs and maintain operational discipline across all outlets.

Conduct regular audits and reviews to ensure quality and efficiency.





Business Development & Planning:

Identify growth opportunities, potential locations, and performance improvement areas.

Support client in planning expansion and optimizing resources.

Cross-functional Support:

Work closely with supply chain, HR, finance, and marketing teams for smooth functioning of daily operations.

Coordinate with vendors and logistics for timely availability of materials and services.

Desired Profile

Graduate / MBA preferred.

3–5 years of experience in multi-outlet operations / cluster management preferably in F&B;, QSR, retail, or hospitality sector.

Proven ability to handle cross-functional roles and lead diverse teams.

Strong communication, planning, and execution skills.

Ability to thrive in a fast-paced, growth-driven environment.

Key Competencies

Leadership & People Management

Multi-tasking & Decision Making

Strategic Planning & Execution

Problem Solving & Ownership

Client Coordination & Business Acumen

📌 Cluster Manager / HO Team Head (Kolkata)
🏢 RECEX
📍 Kolkata