Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
Take end-to-end ownership of production incidents from detection, logging, triage, impact assessment, prioritization, escalation, investigation, mitigation, resolution, recovery, and closure.




Act as the primary point of contact and single point of accountability for assigned incidents.
Lead P1/P2 and Sev0/Sev1 major incidents, establish incident bridges/war rooms, and ensure structured coordination across Engineering, SRE, DevOps, Infrastructure, Cloud, Database, Network, Product, Support, and other relevant teams.
Perform incident triage and determine the appropriate severity based on customer, business, and platform impact.
Ensure the right technical owners and subject-matter experts are engaged through the defined escalation matrix.
Drive incidents with transparent ownership, timelines, action items, escalation paths, and next steps until service restoration.
Analyze application failures, service degradation, infrastructure issues, API failures, database issues, distributed-system problems, cloud incidents, and other production issues.
Review application logs, monitoring dashboards, alerts, service metrics, and system dependencies to support incid

📌 Incident Response Engineer || (Bengaluru)
🏢 Sprinklr
📍 Bengaluru