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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.
The Director, Renewals is a lead role in the Customer Success and Growth organization at Salesforce. The Director is responsible for leading a team of renewal professionals dedicated to protecting and growing revenues in their designated territory.
The Director is responsible for leading the vision and strategy for their team’s activities, including, identifying and forecasting attrition risk, design and execution of renewals strategy in territory and working with leaders in Sales and Customer Success.
The successful candidate will have excellent communication and Interpersonal skills, a robust understanding of Salesforce products and culture and previous experience in a leadership role. The Director, Renewals is responsible for ensuring that the team is focused on minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and passing their findings and data insights back to the business. Directors are responsible for ensuring that their team and their customers are set up for success while maximizing the financial results for Salesforce.
RESPONSIBILITIES:
Lead a team of dedicated renewals professionals.
Initiates and de