Critical: Tasks which would have a significant impact on the Organization ability to conduct normal business or objective.
Critical Role and Responsibilities
- Pre-audit a. Identify/ Customize The Checklist b. Send The Checklist To The Client
- Vendor Audit Scheduling & Defining following a. Define Period of Audit b. Collect Site Address, Contact Details of Client SPOC c. Check Availability of Auditor d. Prepare Schedule and Send to The Client for Confirmation e. Ensure proper coordination between Client SPOC & Auditor (Also Vendors If Required)
- Audit Process a.
Conduct Audit as Per Checklist Shared To Client b. Upload Audit Reports On software with appropriate Remarks & Score c. Share software Login Id & Password to The Client d. Upload Final Audit Report Within 48 Hours
- Post Audit a. Prepare Audit MIS and Send to The Client SPOC b. Publish The Report to Client’s SPOC and Respective Vendors c. Ensure Billing process is completed d. Ensure Collection are completed
- Ensure process adherence
Non Critical Role and Responsibilities
- Conducting Orientation Session With Vendors (If Required)
- Take regular feedback from clients
- Carry out regular hygiene checks on audits completed
Career Pathing
Key Result Area (Outcome of Role more result oriented)
- Ensure TAT & SLA are adhered to
- Ensure Customer Satisfaction