Position: City Lead – Installation & Service Operations

Location: Thane

Job Summary:

The City Lead – Service Operations will oversee the installation, maintenance, and repair of HVAC systems within their designated city. This role requires ensuring optimal performance, energy efficiency, and customer satisfaction. The ideal candidate will have a strong technical background in HVAC systems, leadership experience, and a commitment to promoting sustainable cooling solutions.

Key Responsibilities:

- Team Leadership: Supervise and mentor a team of HVAC technicians, providing guidance, training, and performance evaluations.

- Service Management: Oversee the installation, maintenance, and repair of HVAC systems, ensuring compliance with company standards and safety protocols.

- Customer Relations: Act as the primary point of contact for clients in the city, addressing service inquiries, resolving issues promptly, and ensuring high levels of customer satisfaction.

- Operational Efficiency: Develop and implement strategies to improve service delivery, reduce response times, and enhance operational efficiency.

- Quality Assurance: Conduct regular inspections of HVAC installations and maintenance work to ensure adherence to quality standards and identify areas for improvement.

- Inventory Management: Manage inventory levels of tools, equipment, and spare parts, ensuring availability for timely service delivery.

- Reporting: Prepare and present regular reports on service operations, including performance metrics, customer feedback,



and areas for improvement.

- Compliance: Ensure all operations comply with local regulations, industry standards, and company policies.

Requirements

Qualifications:

- Education: Bachelor's degree in Electrical, Mechanical Engineering or a related field. Relevant certifications are a plus.

- Experience: Minimum of 8 years of experience in service operations, with at least 2 years in a supervisory or leadership role.

- Technical Skills: In-depth knowledge of HVAC systems, including installation, maintenance, and troubleshooting is desirable. Familiarity with IoT-enabled HVAC systems is an advantage.

- Leadership Skills: Proven ability to lead and motivate a team, with strong organizational and decision-making capabilities.

- Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with clients and team members.

- Problem-Solving: Strong analytical and problem-solving skills, with a focus on proactive issue resolution.

- Customer Focus: Demonstrated commitment to delivering exceptional customer service and maintaining positive client relationships. Willing to manage a 24X7 operations.

Advantages

Benefits:

- Competitive salary and performance-based incentives.

- Opportunities for professional development and career advancement.

- Comprehensive health and wellness benefits.

- A supportive and collaborative work environment committed to sustainability and innovation.

📌 City Lead – Installation & Service Operations (Mumbai)
🏢 N Human Resources u0026 Management Systems
📍 Mumbai