As the senior-most non-legal member on the team, the COO will be THE key point of leadership to all staff members The COO will be responsible for strategy, systems development, HR and will be involved in all phases of administration, personnel, finances, facilities, technology, and security and will be responsible for planning, organizing, directing, and controlling the day-to-day operations of the Firm.

An ideal candidate will have at least ten years of experience in a COO-level role and will have experience helping mid-level enterprises navigate the complexities of rapid growth. Below are the typical job responsibilities in greater detail for this position.

General Management

- In cooperation with the Partners, develops strategies to manage and support the growth and success of the Firm.

- Ensures the Partners have all the necessary information to make effective decisions in a timely fashion.

- Develops and maintains all operating and administrative procedures and policies of the Firm.

- Coordinates (and attends if necessary) all meetings involving the full Partnership, lawyers, and various Firm committees, including agenda preparation, minutes, and follow-up.

- Oversees all office administration, including records management, space utilization, facilities, maintenance, office services, insurance, purchasing, mail and messenger services, and special projects.

- Supports all the Firm'smarketing and business development activities, including website, advertising, events, newsletters, and communication.

- Manage the digital assets of the Firm

- Filing and Docket Management through Firms proprietary SAAS Tool and work towards continuous improvement of the same

Technology

- Oversees all technology including hardware, software, telecommunications,



and other tools that provide the necessary information and technical support to meet the Firm's business needs.

Financial Management

- Plan and implement the Firm's annual marketing and operations budgets.

- Collaborate with Partners and CFO to improve financial controls and analyze key financial reports to identify inefficiencies in the Firm and spot opportunities for improvement to the Firm's bottom line.

- Manage the Firm's billing functions

- Provide a strategic interface between Finance, Admin & HR on various overlapping policies

Human Resources

- Manages all staff recruitment and hiring activities including interviewing, selection, onboarding, and training.

- Coordinates all staff performance reviews and salary reviews.

- Coordinate staff vacation schedules, supervise the payroll function and administer the Firm's benefit plans.

- Evaluate all non-legal staff around defined Key Performance Indicators (KPIs) and make recommendations to Partners regarding their work assignments, salaries, bonuses and discipline.

- Ensures the human resource policy manual is developed, maintained, and followed

Systems & Operational Process Refinement

- Create, implement and maintain the Firm's policies & procedures.

- Train staff on all policies and procedures, linking compliance with Key Performance Indicators (KPIs) and a job performance review process.

- Refine and maintain the Firm's technology infrastructure to minimize waste and maximize internal efficiencies within the Firm.





Asset & Facilities Management

- Liaison with IT, qualified service, and other vendors to facilitate the smooth operation of the back-end operations of the Firm.

- Approve the purchasing of office equipment and supplies.

- Ensure emergency protocols are in place, with staff trained on the same when needed.

Marketing Management & Public Relations

- Collaborate with the partners on the Firm's overall Business Plan and Marketing Plan help grow the Firm's top-line revenue.

- Manage events and assist the Partners with marketing activities.

- Manage the Firm's relationships with current clients, former clients, and outside referral sources.

- Manage Social Media presence of the Firm and managing its various digital handles including Facebook & LinkedIn etc.,

- Keep the Firm's websites updated

- Manage Publications, Awards & Advertisements for the Firm

CANDIDATE PROFILE

- Must have experience managing business operations such as human resources, technology, facilities, finance, and marketing in Professional Services Firm which may be a Law Firm, Financial Services, Consulting, IT/ITES Services

- Experience in operational process refinement, budgeting, and HR is of the highest importance.

SOFT SKILLS

- Strong administrative, management, and leadership abilities.

- Must be able to analyze issues, anticipate consequences, make decisions, and initiate action.

- Ability to communicate complex information effectively, both orally and in writing, to all levels of the Firm.

- Able to build consensus and work collaboratively.

- Must be highly organized and self-directed in approach to work,capable of handling multiple priorities.

- Must be able to manage administrative support staff to accomplish their objectives and goals.

📌 Chief Operating Officer (COO): IP Law Firm (New Delhi)
🏢 The Search House
📍 New Delhi