We are looking for an active, energetic Client Support Executive with 0-1 year of Experience, Who is responsible for Customer's help for all tech challenges faced while using the Product and services provided.
ROLES AND RESPONSIBILITIES
- Attending,Understanding & responding to Customer queries/issues over chat.
- Will be responsible for facing customers, gathering requirements and providing possible solutions.
- Escalating the clients/ process to the manager.
- Analyse and identify process changes or product enhancements required & suggest if any.
Requirements
- The candidate should have excellent written communication skills along with reading skills.
- Should be active, energetic, and smart enough to understand the customer's queries.
- Sharp understanding and memory of how software/product work.
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
JOB TYPE: FULL TIME
Perks
On time salary inter- tech work
Skill upgradation trainings
Soft skills trainings
Rewards and recognitions weekly de-stressing activities