Centre Manager (Out Station) - JD

Reporting to: Operation Manager

Location: As per the AL Centre

Major Responsibilities:

[A] Admission & Discharges

- Conduct & fill Admission forms/ interviews, for Recent Admissions & Follow ups.
- Enter/Facilitate entry of data in Excel/Application
- Conduct & fill Discharge forms/ interviews for New & Follow ups.

4.

Ensure

Follow-up to assess status of child/ family Follow Questionnaire is done.

[B] Ready reckoners for emergency services

1.

Ensure

Directory of local doctors, carpenters, plumbers, electrician, other service providers is prepared.

2.

Ensure

Directory of authorities, fire, police, ambulance, etc. is prepared.

- Strengthening relationships with them for further engagement

[C] Engaging with Doctors/MSWs

1.

Ensure

Contact details of referral hospitals, Drs, MSWs, NGOs, local clubs is prepared & build relationship with them.

- Identify nearby Paed Onco treating hospitals.
- Strengthen relationships with them for further engagement

[D] Beneficiary Management

1.

Conduct Parents

Meetings & prepare minutes (fortnightly) 15th & 30th of every month.

- Take feedback & handle complaints redressal - CC
- Handle discipline issues & complaints -Cases escalated by CC

4.

Showcase

Talents of kids - (With assistance from Teacher/CC/Counsellor)

- Ensure CC take Health status (Monthly) and update Programme Manager.

(PM- Till the time ERP is applicable)

[E] Engaging with Doners/ Supporters

- Update AL Requirements - (Refer Google Sheet)
- Interact & Assess Donation opportunities; mobilize donations whenever possible
- Send Introduction, thank you letters promptly and maintain relationship with them.
- Maintain database-In coordination with donor manager.
- Optimize support for unit sponsorship, meal mate, toys, clothes, other required items at centers




- Strengthen & Developing Employee engagement programs with corporates/Brands

[F] Supervision/ Monitoring of CC/HK/Drivers

1.

Ensure Premises

Cleanliness, basic upkeep & maintenance- (CM should countersign CC checklist)

2.

Ensure

Services and Care Process of families- (Everything apart from cleaning

& maintenance)

- Ensure that all minor repairs & maintenance work are addressed

4.

Handle Beneficiary

Feedback - on HK/Drivers

5.

Handle Complaints

Redressal - of HK/Drivers Log sheet of vehicles and proper utilization of vehicles (For outstation)

- Get quotes for Pest Control/ AMC of equipment’s, TV, fridge, AC, etc. (Ensure they are done as per scheduled)

7.

Organize

Capacity/Skills Building of CC

[G] Stationary/ Items purchase

1.

Ensure

Inventory of all items in center

2.

Update

Requirements list

- Tap which all can be acquired through donation
- Purchase of remaining items that cannot be mobilized, after seeking approval

[H] Approving Leaves for Driver/CC/ HK

- Approve for Drivers - (For outstation)

[I] Plan, Distribute Hygiene Kits in local hospitals

- Ensure inventory of stock

2.

Place

Order for fresh stock

- Ensure update of Data on excel sheet by CC
- Ensure upload of Photo on WhatsApp group by CC

[J] Meal mate

- Block date
- Payment confirmation with Accounts department
- Arrange meal
- Share pictures
- Optimize meal mate

[K] Any issues with landlord/Government bodies/Local bodies





- Visit them as needed.
- Timely submission of documents in coordination with development team

[L] Case Studies

1.

Prepare

Write up/with Pictures for Donors (from child analysis or interaction with families).

- Upload on software

[N] 8080 Number

1.

Update

Calls/ Sheet (Automated- IVR – Caller Option)

- Make the right pitch for donation for all AL centers

[O] Events/Special Days

- Plan with CC
- Ensure pictures & details captured for social media/CSR reports

[P] REPORTS

Daily Check Housekeeping checklist - Thru CC

Check CC checklist

Make Random/ surprise centre round - Once or twice daily (online/Offline)

Go through Vehicle/Driver checklist

Prepare Daily update on visitors

Send Mails to visitors whenever applicable

Ensure Petty Cash handled Thru CC

Make Random surprise monitoring of Centre camera/Vehicle camera

Prepare Incident Report where applicable

Highlight Centre maintenance - Major issues

Ensure Stock/Grocery Availability Weekly

Prepare Interesting case studies

Admission - welcome stories

Discharge - Bye Bye Chemo.

Fortnightly Conduct Parents Meet - With focus on feedback on Shelter facilities, CC, Vehicle,

Driver, Grocery, Treatment, Doctor, Counselor, Teacher Monthly

Send social impact report - to Dimple

Prepare Meal mate - report

Prepare Unit sponsorship - Mail to the donor Quarterly

Conduct Inventory audit

Carry out Team appraisal as per JD

Prepare Consolidated Centre Report Half Yearly

Conduct Surprise alcohol/ drugs testing of drivers/ HK (if applicable)

Yearly

Carry out Annual appraisal of staff

Prepare budget for ensuing year

Review of SOP/ forms/checklist on a half-yearly basis

[Q] Finance

Ensure timely payments are done to vendors

Management of Petty Cash

📌 Centre Manager for NGO (Ahmedabad)
🏢 N Human Resources u0026 Management Systems
📍 Ahmedabad