Job Summary

First-line technical support for AutoCAD and Diversified's custom CAD toolset (DIVACT), combined with documentation responsibilities and toolset maintenance. This role bridges the gap between end users experiencing day-to-day CAD issues and the development/engineering leadership team. Core Responsibilities:

AutoCAD Support (30%) Provide first-round remote support for AutoCAD 2024+ (older versions a plus)

Troubleshoot general usage issues, error messages, performance problems, plotting/batch printing issues

Guide users on AutoCAD best practices and workflows

Support via Microsoft Teams (screen sharing, chat) and email

Escalate complex issues to appropriate resources when needed DIVACT Toolset Support (30%) First-line support for DIVACT 3.x and future DIVACT4 releases

Assist IT with AutoCAD and DIVACT installation for new users, upgrades, and migrations

Troubleshoot toolset-specific issues (custom commands, tool palettes, block libraries, etc.)

Extensive testing of new tools and releases before broader deployment Develop and execute test cases across different scenarios

Document bugs, edge cases, and unexpected behaviors

Verify fixes and validate release readiness Maintain user-facing documentation for DIVACT tools and workflows Toolset Maintenance & Development (20%) Maintain and make incremental improvements to DIVACT codebase (VB.NET, LISP)

Fix bugs and implement minor enhancements independently

Document code, workflows, and technical specifications

Support automation initiatives and database-driven tools (future growth area)





Collaborate with US-based technical lead on larger features and architectural decisions Technical Documentation (20%) Write and maintain technical documentation under Engineering Documentation team umbrella

Create user guides, troubleshooting guides, and training materials

Document standard operating procedures for CAD workflows

Keep documentation current as tools and processes evolve

Build knowledge base from support issues and solutions Required Qualifications Technical Skills (Must-Have) AutoCAD proficiency: 3+ years hands-on experience with AutoCAD Strong understanding of drawing management, blocks, attributes, layers, xrefs

Experience with plotting, batch processing, sheet sets

Comfortable troubleshooting common AutoCAD issues Dynamic block expertise: Skilled in creation of complex dynamic blocks Parametric constraints and actions

Visibility states

Stretch, array, lookup, and other dynamic actions

This is the backbone of the DIVACT toolset VB.NET development: Able to write and maintain .NET code independently Can work in existing VB.NET codebases

Understands object-oriented programming concepts

Comfortable with Visual Studio development environment AutoCAD customization: Experience with at least one of: AutoLISP scripting

VBA for AutoCAD

AutoCAD .NET API

Understanding of CUI, tool palettes,



block libraries Windows environment: Comfortable navigating file systems, registry, user profiles, network paths

Documentation skills: Ability to write clear, concise technical documentation in English Domain Knowledge (Must-Have) Audio/Visual systems: Can read and understand signal flow diagrams, rack elevations

Architectural drawings: Can read and modify floor plans, understand architectural conventions

Mechanical drawings: Familiarity with details, sections, equipment drawings Professional Skills (Must-Have) Support mindset: Patient, methodical approach to troubleshooting

Communication: Excellent written English; ability to explain technical concepts to non-technical users

Time zone flexibility: Willing to work offset hours with overlap to US East Coast (until ~12pm-1pm ET)

Self-directed: Can prioritize support tickets and documentation tasks with minimal supervision

Remote collaboration: Comfortable with Teams, screen sharing, async communication Preferred Qualifications Database knowledge: SQL basics, understanding of database-driven applications

AV/Broadcast industry experience: Previous work in audiovisual or broadcast engineering workplace

CAD standards experience: Familiarity with company CAD standards, templates, and enforcement

Training/teaching experience: Ability to train users on tools and workflows

IT support background: Experience with software deployment, user onboarding, or helpdesk work

C# experience: Ability to work in C# in addition to VB.NET

AutoCAD .NET API experience: Previous work extending AutoCAD via the .NET API

📌 CAD Programmer-Bengaluru,India
🏢 Diversified.
📍 Bengaluru