:

Note: Required only for Female Candidate with Excellent communication skills in English

Roles & responsibilities:

- Communicating courteously with customers by telephone, email, letter and face to face.
- Leading or supervising the Customer experiences.
- Proper knowledge of Clinic’s products and services and keeping up to date with changes.
- Develop new customer relationships for Business Development.
- Generation and management of leads received from various sources.
- Call leads and explain about the services offered by UBEAU
- Book appointments for qualified leads and take booking amount online, also, attend in-bound calls and book appointments as per time slots available
- Reminder calls for appointments and payments can take support from operations manager.
- Prepare appointment schedule and assign therapists according to time slots.
- Meet and greet all clients upon arrival and departure.
- Offer them water/ refreshments within 5 mins. of arrival- instruction to be given to the Pantry Hostess.
- Welcoming the customers standing up with a warm smile and asking them what services they need.
- Providing brief introduction about the services offered at UBEAU.
- Registering new clients online/ offline with patient intake form and updating database of clients/ patients also collecting registration fee at the time of booking appointment
- Engaging clients at the lounge by various means (books, therapy literature, etc.) available at the clinic.
- Oversee/ Maintain client records of service package and update package payment Schedules (taken and balance) and making reminder/follow up calls as and when required along with CRM
- Communicating the Registration. Billing and payment schedule.




- Ensure timely collection of payment / balance payment before providing services to clients on first time/ follow-up visits.
- Ensures that all the facilities are available to the guests.
- Assigning Tasks to therapists as per their expertise and client’s preference and as per their specialization.
- Coordination for consultation with Doctor/s or Senior Therapist/ Cosmetologist after understanding the requirement from the client/ patient
- De-brief the prescription and inform clients about price and packages.
- Creating the packages and explain the therapies to the clients.
- Providing help and advice to customers for using Clinic’s products or services.
- Inform about various services/ offers/ schemes/ promotions/ packages offered by UBEAU.
- Notify the Therapist about the services/ procedure to be done on a particular client.
- Coordinate with therapists/ nurses to ensure consistent service and also keep a tab on time slots allocated to the client.
- Facilitating Operations Manager with inputs on preparation of Invoice and bills as per services communicated to the client.
- Creating the packages and explain the therapies to the clients. Selling products along with services as per the targets assigned.




- Taking client testimonial and feedback in Visitors Book and Google sheets respectively.
- Take on-spot Google Reviews and resolve concerns if any before the client exits the clinic
- Plan and coordinate all promotional activities targeting clients.
- Communication to clients about events and promotions of UBEAU. (especially WhatsApp)
- Communication to all clients on their special occasions and festivals.
- Communication/ reply clients on social media- FB, Instagram and other social media platforms within 24 hours of prompt.
- Address customer dissatisfaction/ concerns promptly.
- To give compiled daily report of customer feedback and action taken to resolve their concerns.
- Submit daily sales report to the management after closure of all therapies.
- Taking physical stock of the products weekly and submit report every Monday.
- Maintenance of client history in CRM software.
- Follow the Policies & SOP decided by the management
- Attend training as and when organized at the clinic
- Face external and internal audits as and when conducted also ensure Opportunity for Improvement (OFI) and Non-conformity (NC) related to CRM are closed within stipulated time.
- Maintenance of the Front office as and when necessary.
- Perform any other tasks allocated by management as per requirement.

work experience requirements

Experience: 3+ years education requirements

UG: Any Specialization

Skills/Knowledge

· Strong decision-making skills.

· Good spoken and written communication skills.

· Managerial Skills.

· Sound knowledge of products.

· Valuable Sales and Negotiation Skills.

· Ability to deal with stress and follow procedures.

📌 Business Development Manager (Bhubaneswar)
🏢 Kaapro Management Solutions
📍 Bhubaneswar