- Robust communication skills, written and verbal
- Experience with process mapping, requirements documentation, and status reporting
- Strong analytical skills and the ability to interpret data
- Prior RPA exposure
Key Responsibilities :
Design
- Review PDD and Business Case with the RPA team
- Review SIPOC documentation with the RPA team
- Review RPA Teams User Stories and sprint alignment
- Help define MVPs / Phases for the bot in coordination with the RPA team and Onshore BA team
Development
- Participate in Sprint Planning sessions and huddles
- Take part in Sprint Working build reviews / Demos
- Attend Daily RPA Stand-up meetings
- Field any ad-hoc development and design questions from RPA team
- Review RPA solution with Onshore BA team to ensure the solution meets business requirements
- Release Hypercare Support
- Hypercare Daily check-ins with RPA development pod
- Monitor bots transaction volume and usage / utilization
Production Control
- Monitor bots in Production, reporting on bot health
- Alert Onshore BA and RPA team to bot productivity issues
- Assist RPA team on production triage of issues