Job Purpose
Payments being a current business for BFL, 'service to customer' will play vital role in obtaining better edge in exisiting business environment. The objective is to drive consistent development/improvement of apps and products within the Customer Service team, including CRM, IVR, Knowledge Base, Chat Bots, RPA Bot, and other relevant systems, in order to enhance customer experience, improve efficiency, and support the overall objective of providing exceptional customer service and maintaining a competitive edge in the market.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization’s policiesAct with IntegrityDuties and Responsibilities
Process management?Develop and maintain apps and products within the Customer Service team

📌 Deputy Manager (Pune)
🏢 Bajaj Finance
📍 Pune