170+ Years Robust. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.
Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.
The Global Maintenance Support Engineer, assigned to one of Pinkerton’s largest global clients, will support the maintenance and improvements of security and operating systems as dictated by the Security Consulting Manager. This role maintains service metrics, identifies technical issues, reviews and responds to service tickets, and overall is responsible for timely security service support.
Responsibilities
- Represent Pinkerton’s core values of integrity, vigilance, and excellence.
- Review the software and hardware issues reported via SNOW ticket tool and service requests from the site point of contact or Global Security Operation Center (GSOC).
- Identify technical issues, escalate to security integrators or relevant stakeholders, and keep the site point of contact informed.
- Validate the work done by the security integrators.
- Capture the security integrators response time taken to resolve the issue and if any spare parts were used.
- Execute periodic updates for the NVRs and Lenel ISCs in the region.
- Follow up requests from site point of contacts such as masking or mute the alarms, validate requests whether it is appropriate. Capture these requests via SNOW.
- Keep track on the warranty of all equipment for all sites.
- Escalate unresolved issues to the Security Consultant in the region that requires their attention.
- Maintain monthly/quarterly metrics of the service requests in
📌 Global Maintenance Support Engineer (Noida)
🏢 Pinkerton
📍 Noida
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