About The Role

- We are seeking a passionate and highly driven individual to join our CPQ & NPI Operations team within Product Operations. In this role you will be a key CPQ & NPI specialist in providing expertise and strategic insights to enhance our processes. This is a full-time position.

What will you do

- Support implementations related to GTM initiatives, sales productivity, user experience and be accountable for Salesforce CPQ & NPI deliverables
- Manage and own the CPQ KTLO and NPI ticket queue and dashboards, ensuring tasks are properly assigned, tracked, and followed up on
- Regularly compile reports, provide status updates, and drive timely delivery of requests through effective coordination and communication
- Manage Salesforce CPQ systems enhancements and projects from start to finish – requirements analysis, consensus building, testing, documentation, and launch/training
- Facilitate business process reviews for requirement gathering & documentation; Translate business requirements into IT requirements, leveraging best practices and CPQ tool knowledge to deliver best user experience
- Provide the highest standards of CPQ systems support and enablement to field support, sales support, and deal operations teams when it comes to quoting & new product launches
- Partner closely with the IT team and cross-functional partners on getting scalable solutions and changes implemented in a timely manner
- Create,



maintain and deliver training and documentation for all new implementations, ensure CPQ system and new products are well adapted by users as new processes and products are rolled out
- Advocate for an optimised CPQ user experience by ensuring system enhancements align with business needs and feedback
- Analyse and optimise CPQ & NPI processes to drive efficiency and scalability

What should you have

- Strategic thinker: Evaluate things holistically and for the long term, make decisions using a strong blend of technical chops and understanding of business needs
- Self-Starter & Results-Driven: Demonstrates a high level of productivity with minimal day-to-day oversight. Takes ownership, shows initiative, and proactively drives solutions to completion
- Effective Communicator & Collaborator: Strong follow-up skills, transparency, and the ability to synthesise information into a clear, digestible format for business operations teams
- High-energy, company first, positive attitude: Passionate and motivated to make a massive impact and work hard in a fast-paced environment
- You are detail-oriented, leverage your resources, and get things done on time with quality results!
- 2-4 years in Salesforce CPQ hands-on experience preferred
- 2+ years in a Business Systems Analyst or Operations role, preferably in a SaaS setting
- SFDC administration experience is a plus
- NPI or SKU management experience is a plus

📌 Business Analyst I - CPQ Systems & NPI Operations (Bengaluru)
🏢 Rubrik
📍 Bengaluru