Job Overview

We are looking for Benefits Operations Specialists to support the day-to-day administration of employee benefits across multiple countries. This role focuses on accurate execution, timely resolution of benefits queries, and close coordination with Payroll, HR, and external benefits vendors.

As a Benefits Ops Specialist, you will play a critical role in ensuring employees receive the right benefits on time, while maintaining compliance and a high-quality employee experience.

What You’ll Do

Benefits Administration

- Execute end-to-end benefits operations including onboarding, enrollments, changes, renewals, and offboarding.

- Maintain accurate employee benefits records across HR and benefits systems.

- Support annual renewals and open enrollment cycles.

Employee & Customer Support

- Respond to benefits-related queries from employees, customers, and internal teams.

- Explain benefits coverage, eligibility, and processes in a clear and timely manner.

- Escalate complex or high-risk cases to senior ops or benefits leadership.

Payroll & Vendor Coordination

- Coordinate with Payroll teams to ensure accurate deductions, contributions, and reporting.

- Work closely with insurance carriers, brokers, and TPAs to resolve operational issues.

- Track vendor turnaround times and follow up on pending actions.

Compliance & Documentation





- Ensure benefits administration aligns with local statutory requirements and company policies.

- Maintain SOPs, checklists, and audit-ready documentation.

- Support audits and data requests when required.

Process Improvement & Reporting

- Identify recurring operational issues and suggest process improvements.

- Track basic operational metrics such as ticket volumes, resolution time, and error rates.

- Contribute to knowledge bases and internal documentation.

What You’ll Bring

- 2–5+ years of experience in Benefits Operations, HR Operations, or a related role.

- Hands-on experience with employee advantages administration (health insurance, statutory benefits, etc.).

- Exposure to multi-country or regional benefits operations is a strong plus.

- Strong attention to detail and operational discipline.

- Good communication skills with the ability to explain benefits clearly.

- Comfort working with HR systems, ticketing tools, and spreadsheets.

- Organized, proactive, and customer-focused mindset.

What Success Looks Like

- Accurate and timely benefits processing.

- Minimal errors and rework in payroll and benefits execution.

- Positive employee and customer feedback.

- Smooth coordination with Payroll and vendors.

- Well-documented, repeatable benefits processes.

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📌 Benefits Operation (Bengaluru)
🏢 Multiplier Technologies
📍 Bengaluru