AVP Client Engagement will be responsible for client engagement & success
Key Job Functions
- Responsible for achieving quarterly and annual goals on an account by following the customer engagement framework
- Manage the relationship with the client account(s) they are assigned to
- Drive user adoption and the engagement
- Cross and upsell product features to customers to increase the usage
- In depth knowledge about customer success processes and learning initiatives
- Proactively maintain high level of knowledge about the product and customer industries through self-study, research, and analysis.
- Identify customer learning needs & provide solution using the product
- Good background on Data to Insights framework
Requirements
Key Skills/Abilities:
- Good interpersonal skills to maintain client & partner relationships.
- Ability to work with partners directly when needed and a strong sensitivity to the partnerâs point of view on issues
- Strong learning solutions background
- Results oriented, motivated by success
- Valuable understanding on data to analytics lifecycle
- Ability to multi-task
- Excellent communication skills, both oral and written.
- Must be an enthusiastic team player with an innovative approach.
- Ability to work in an aggressive and fast moving environment where key objectives need to be met on pre-agreed timescales.
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Education
Bachelors or Masters degree in Language, Communication, Marketing, Media, or related field. PMP Certified