Key Responsibilities Provide technical guidance to ASMs, dealers, and service centres for diagnosis and resolution of complex product issues Support field teams in root cause identification using diagnostic tools, telematics, logs, and technical documentation Ensure timely closure of escalated technical cases with minimum vehicle downtime Develop and publish technical advisories, troubleshooting guides, and service bulletins Analyse field failures using vehicle data, diagnostic reports, telematics, and warranty trends Perform technical investigations to identify failure patterns and recurring concerns Recommend immediate containment actions for critical field issues Validate effectiveness of corrective actions before field implementation Innovate Digital Diagnostics APPs/Tools Coordinate closely with Engineering, Customer Quality Assurance (CQA), Manufacturing, Product Development, Supply Chain, Spare Parts, Service Operations &Business; Applications Ensure seamless communication and faster turnaround for technical escalations Identify new product issues through field observations, warranty trends, customer complaints, and diagnostic analysis Raise structured technical concern reports with supporting evidence Present issues in Cross Functional Team (CFT) meetings Drive timely implementation of Issue Containment Actions (ICA) Follow up until Permanent Corrective Actions (PCA)



are implemented and validated Monitor effectiveness of corrective actions after implementation Identify opportunities to improve diagnostic and service processes Capture field feedback and convert it into actionable process improvements Recommend & Develop enhancements to service manuals, troubleshooting procedures, and repair methods Standardize best practices across the dealer network Analyse warranty claims, repeat repairs, breakdowns, telematics, and field failure trends Develop dashboards to monitor technical KPIs Generate insights to support Engineering and Management decision-making Predict emerging quality concerns using trend analysis and statistical techniques Prepare technical reports, failure analysis reports, and product quality summaries Maintain technical knowledge databases Ensure all technical learnings are documented and communicated across the organization Recommend technical training content for field teams and dealer technicians Conduct technical workshops and webinars on recent products, diagnostics, and repair procedures Support skill enhancement initiatives for service teams Drive First-Time-Right (FTR) initiatives Reduce repeat repairs through effective diagnosis and corrective actions Improve turnaround time for technical issue resolution Support product quality improvement initiatives through structured field feedback Ideal candidate Bachelor’s Degree/Diploma in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Automobile Engineering, or Mechatronics Specialization or certification in Electric Vehicle Technology is preferred 3–5 years of experience in Automotive or Electric Vehicle Technical Support, Product Quality, Service Engineering, or Diagnostics Hands-on experience in EV systems, diagnostics, and field issue resolution Experience working with cross-functional teams and product development

📌 Asst Manager - Technical Support (Bengaluru)
🏢 Service
📍 Bengaluru