First Point of Contact: Answer inbound calls from policyholders to register first notification of loss (FNOL) for motor insurance claims. · Customer Guidance: Clearly explain the claims process, policy coverage details, and the benefits of using a preferred/network garage for cashless repairs. · Network Diversion: Proactively guide and persuade customers to use one of the company's network garages, addressing any concerns and providing location details from the Preferred Garage List or internal systems. · Coordination: Coordinate with network garages, surveyors, and internal claims teams to ensure PPN Services, prompt damage assessment and repair approvals. · Documentation: Accurately document all claim details, customer interactions, and claim status in the CRM or claims management software (GC). · Issue Resolution: Resolve customer queries and minor complaints related to the claims process or garage selection, ensuring a high level of customer satisfaction. · Target Achievement: Meet established Key Performance Indicators (KPIs) and targets related to call handling times, customer satisfaction,



and the percentage of claims diverted to network garages.

Requirements

Experience: Prior experience in a call center, customer service, or insurance claims handling role is essential.

Experience in motor insurance is highly preferred. · Communication: Excellent verbal communication skills in [mention relevant languages, e.g., English, Hindi, Marathi, Telgu, Tamil, Kannada], with the ability to explain technical details clearly to customers. · Persuasion & Negotiation: Strong interpersonal skills and the ability to persuade and influence customers to utilize network services while remaining calm and skilled. · Technical Skills: Basic computer proficiency and familiarity with CRM software or claims databases. · Knowledge: An understanding of motor insurance principles, claims procedures, and the benefits of cashless facilities is an advantage. · Attributes: Detail-oriented, organized, empathetic, and capable of working in a fast-paced, target-driven environment.

📌 Associate - Motor Claims (Mumbai)
🏢 Inclusive Hiring By Marching Sheep
📍 Mumbai