Assistant Manager - Trainer (Jaipur)

Assistant Manager - Trainer (Jaipur)

17 Aug
|
Quess Enterprise
|
Jaipur

17 Aug

Quess Enterprise

Jaipur

Description

Conduct recent hire training (process, product, soft skills, and systems) for voice, non-voice, and blended processes

Deliver refresher and upskilling programs to improve agent productivity and quality scores

Design and update training materials including SOPs, decks, scripts, assessments, and job aids

Conduct call monitoring, audits, and feedback sessions to identify training gaps

Work closely with Quality and Operations teams to improve KPIs such as AHT, CSAT, FCR, and compliance

Provide coaching and mentoring to improve communication, product knowledge, and customer handling

📌 Assistant Manager - Trainer (Jaipur)
🏢 Quess Enterprise
📍 Jaipur

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