- Problem-solving abilities.
- Successful track record of managing critical situations in a cross-functional workplace, which includes handling difficult customers and/or customer situations.
- Strong ability to plan, organize, prioritize and independently tackle problems.
- Passion for solving customer issues and a champion of extraordinary customer service
- Excellent judgment, risk management, and issue mitigation skills.
- Sense of urgency and the ability to make timely decisions while considering customer service, business, and technical constraints.
- Excellent communication (oral and written).
- Strong Analytical Skills
- Result driven
- Skills to Monitor communications sources for escalations such as group mailbox, telephone calls, chat and internal report sources
- Ability to work with demanding deadlines
- Experience in insurance claims ( Optional )