Graduation Mandatory!

Field Collections Experience Mandatory!

Key Responsibilities

- To Manage In-house Team Leaders, followed by vendor management at location level.

- Control portfolio in terms of Physical collections & CRR indicators in External domain.

- Reports Management which will support in tracking field team performance.

- Departmental liaising to improve team performance.

- Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & services

- Must be valuable in planning, Operational challenges & problem solving.

- Analyse team performance and provide corrective action for improvement.

- Ensure proper quality controls on the set process

- Customer escalation and complaints management in coordination with other departments.

- Training and development for team Motivation.

Requirements

- Graduation Mandatory.

- Candidate should have field team handling experience(TLs/Agents)

- Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation.

- Should be able to coordinate with other department efficiently to resolve queries.

📌 Assistant Manager - CBI - Field (Mumbai)
🏢 Yubi
📍 Mumbai