About the Job We are looking for an Assessor who is responsible for screening prospective candidates on English language proficiency for voice and non-voice roles. As Assessor, You Will… Assess candidates on their language proficiency for Chat, Email and Voice roles

Evaluate the prospective candidates’ performance according to the IntouchCX benchmarks

Suggest the duration it takes to train the shortlisted candidates based on their scores for short-term and long-term

Calibrate with the Trainers or Lead, Assessments on the selects and rejects periodically

Train internal hires and prospective candidates, based on the business needs

Publish the EoD reports with the number of candidates assessed

Identify potential candidates who would be right fits in lateral positions such as Quality, Training, Content Development, and Assessments and recommend them to HR for presenting to the respective departments As Assessor,



You Have… 1 to 3 years of relevant domain experience is compulsory

Post-secondary degree & above is preferred

Available to work in weekends

Commitment to work in any site in Hyderabad

Written and spoken proficiency in English

Solid knowledge in English grammar

Niche for detailed documentation

Ability to handle multi-concurrency non-voice assessments

Aptitude for basic soft skills training A positive work ethic and commitment to the tasks assigned

Intermediate to Advanced level proficiency in Google Suite and Windows Operating System

Typing speed of 35 WPM with a minimum of 95% accuracy

Adaptability to trends within the organization

Compliancy to the organizational policies and standards

Flexible availability during business exigencies

📌 Assessor (Hyderabad)
🏢 Intouch CX
📍 Hyderabad