- Operate a variety of client systems and process moderately complex tasks and activities without supervision. Follow ReSource Pro’s Information Security policies/guidelines, as well as the client’s security requirements, policies, and practices that are provided to ReSource Pro and information security requirements. Operation Optimization - 10%
- Report operation problems and propose solutions.
- Optimize established procedures.
- Assist with output conversion.
Customer Experience - 10%
- Communicate with the client via email with minimal supervision.
- Respond to the client promptly and report issues to the supervisor in a timely manner.
Auditing and Trouble-shooting - 10%
- Implement the audit plan, run the audit report and identify the performance gap.
- Perform timely trouble-shooting.
Training - 5%
- Set up individual training plan and deliver training. Others - 5%
- Generate and analyze the data and report.
- Assist with new task on-boarding.
- The candidate should possess experience in drafting proposal and be familiar with various source documents, including policies, quotes, endorsements, binders and system applications.
- Experience in multiple lines of business, such as General Liability, Workers Compensation, Executive Liability, Property, Auto, Inland Marine, and Package tasks, is required.
- Use web portals to access and analyze relevant documents.
- Maintain organized records of all reviewed documents and discrepancies noted.
- Must demonstrate strong attention to detail.
- Familiarity with account management systems like EPIC and ImageRight etc. is a plus.
- Maintain and update training materials, logs, and documentation.
If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal!
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📌 Analyst, Service Delivery, India
🏢 ReSource Pro
📍 India
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