Implement company-wide quality and productivity standards and procedures, and make refinement/update under the supervision of Manager, to ensure compliance of all teams through workshop training, monitoring systems and reports.
- Recent Product Service Delivery - 20%
Work with Manager in establishing workflow, procedures, and other framework materials for new products, perform according to procedures independently and ensure service delivery standards (quantitive, qualitative, and timeliness) are met.
- Service Delivery Team Support - 30%
Support Service Delivery teams, in areas such as new client integration, procedures documentation, training and production.
- Professional Service - 20%
Provide basic OPEX professional service to other departments, such as client process/standard procedure inquiry and perform audits against set standards
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📌 Analyst, Operational Excellence, India (Bengaluru)
🏢 ReSource Pro
📍 Bengaluru
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