About Company

At FareLadder, we are raising the bar of industry standards by bringing back the personal touch of a dedicated agent to world class technology, at your fingertips. We offer a range of products to increase your company’s profitability including deeply discounted or highly commissionable travel programs plus the added benefit of operational and administrative support.

Website http://www.fareladder.com

Headquarters

New York , NY

Job Title: Amadeus Support Executive (L1/L2 – Corporate Travel Helpdesk)

Location: Gurgaon

Experience: 2–5 years

Industry: Travel / Corporate Travel / TMC

Employment Type: Full-Time

Job Summary:

We are looking for a skilled and customer-focused Amadeus Support Executive to provide Level 1/Level 2 support for our corporate travel clients. The ideal candidate should have hands-on experience in Amadeus GDS, particularly with Smart Flows, profiles, queue management, and a basic understanding of online booking tools. You will assist clients in fare calculation, bookings, profile configuration, and issue resolution.

Key Responsibilities:

- Provide L1/L2 technical and functional support to corporate clients using Amadeus.
- Configure and support Smart Flows for seamless booking and process automation.
- Create, modify,



and manage Amadeus Queues and Customer Profiles.
- Assist clients with fare calculations, ticket bookings, cancellations, and PNR management.
- Troubleshoot issues related to airline availability, pricing, and reservation tools.
- Work with internal teams or escalate complex issues as needed.
- Maintain logs, service quality, and client satisfaction metrics.
- Support integration/configuration with Online Booking Tools (OBTs) like Concur, etc. (basic knowledge required).
- Ensure timely resolution of queries in line with SLAs.

Requirements:

- 2–5 years of experience in a GDS support role, preferably Amadeus.
- Working knowledge of Smart Flows configuration and usage.
- Strong understanding of Amadeus Profiles, Queues, and fare structures.
- Exposure to any Online Booking Tool (e.g., Concur, GetThere) is a plus.
- Robust communication and troubleshooting skills.
- Experience in corporate travel management and client servicing.
- Flexible to work in rotational shifts, if required.

Preferred:

- Certification or formal training in Amadeus GDS or Smart Flows.
- Familiarity with other GDS like Sabre or Galileo is an added advantage.

📌 Amadeus Support Executive (Gurugram)
🏢 EevolveX
📍 Gurugram