:

To enhance customer experience, managing customer order fulfillment, technology and infrastructural plans

Key Accountabilities

Strategic Accountability

 Will be responsible for generating data-driven commercial insights and managing relationships with partners for the business

 To collaborate with senior management to formulate & implement the overall e-commerce strategy aligned with the company's goals and market trends

 Manage the company's online retail platform, ensuring a seamless customer experience,

optimizing user interface and functionality, and leveraging technology for efficiency

 Need to be in a fast-paced, digitally-centric environment where he/she oversees the end-to-end commercialization and operationalization of the E-Commerce business

 Drive sales growth and profitability in the E-Commerce channel

 Responsible for annual business plans, budgets, P&L

 Build strategic business partnership with e-commerce platforms

 Development and implementation of customer strategy and activation plans

 Maintain e-commerce content library

 Pro-actively identify new commercial opportunities

Desired Profile / Criteria / Skills :

Essential Qualifications

 Post Graduate / Degree in a Business / Marketing discipline

Position Description – AGM/ DGM E- Commerce





Required Experiences

 Minimum 2-3 Years’ experience in Key Account Management (Groceries / FMCG categories are an added advantage) & minimum of 7 to 9 years in E-commerce segment

 In depth and strong business understanding of E-Commerce Channels & marketplaces

 Robust interpersonal skills and the ability to build relationships with stakeholders, including staff,

board members, external partners.

 Proficiency in Windows, including MS Word, EXCEL and PowerPoint. Fluent with data interpretations and analysis.

 Ability to present business case and presentation to the Board of Directors and other Top Level

Management.

 Excellent writing, editing, grammatical, organizational, and research skills.

 Excellent management, time-management, and problem-solving skills.

Competency Framework

 Commercial Orientation

 Developing Organizations and People

 Gap identification

 Getting Results

 Analytical Thinking

 Process Orientation

 Excel Knowledge

 Business Case presentation

Key Internal Relationships

 Board of Directors

 All Group level managers – Sales, Marketing, Retail, Manufacturing Plants

 Strategic team (Senior Management team)

📌 AGM/DGM E- Commerce for QSR at Nagpur
🏢 Talent Leads Consultants
📍 Nagpur