We are seeking a smart, dedicated, and fluent English-speaking professional to join our team as an Enquiry & Admission Facilitator. The ideal candidate will be responsible for converting admission inquiries into enrollments, ensuring a seamless experience for prospective students and their families. This is a target-oriented role requiring excellent communication skills, proficiency in CRM and Excel, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

- Handle incoming admission inquiries via phone, email, Social Media, WhatsApp and in-person visits.

- Provide detailed information about our academy, programs, teaching methodologies, and enrollment procedures.

- Follow up with prospective students to convert inquiries into admissions.

- Maintain and update records of all interactions in the CRM system.

- Collaborate with the academic team to schedule assessments and interviews.

- Achieve monthly and quarterly admission targets.

- Participate in promotional events and open houses to attract new students.

- Prepare regular reports on admission metrics and conversion rates.

Qualifications:

- Bachelor’s degree in any discipline.

- Minimum of 3 years of experience in admissions, sales, or customer service roles.

- Excellent verbal and written communication skills in English.

- Proficiency in Microsoft Excel and CRM software.

- Strong interpersonal skills with a customer-focused approach.

- Ability to work under pressure and meet targets.

- Residing within a 15 km radius of Mulund West.

Preferred Skills:

- Exceptional communication & interpersonal skills: Ability to build rapport and trust with students, parents, and colleagues—listening empathetically and speaking persuasively. Self-motivated, target-driven, and persistent in follow-ups.

- Data-driven and analytical mindset:



Comfort interpreting conversion trends and using CRM/Excel data to refine outreach strategies.

- Adaptability & resilience: Skillfully pivoting in response to changing needs and thriving under pressure in a target-oriented setting

- Strong problem-solving and executive functioning: Taking initiative to untangle complex situations and proactively manage follow-ups and tasks

- Presentational & public speaking skills: Confidently conducting information sessions, campus visits, and parent‑student calls.

- Tech-savvy proficiency: Comfortable using CRM systems, Microsoft Excel, and other communication tools to maintain data, manage leads, and track metrics

- Tech-enabled marketing & outreach: Ability to craft and execute targeted outreach campaigns—via email, social media, or events—to generate quality leads.

- Cultural awareness & empathy: Sensitive to diverse backgrounds and learning styles; capable of tailoring communication to individual needs.

- Excellent verbal and written communication in English, with a friendly and confident approach.

- High emotional intelligence – ability to listen, empathize, and handle objections.

What You’ll Gain

- Opportunity to work closely with a reputed brand in English education.

- Incentive-based rewards for achieving and exceeding targets.

- A chance to be part of a growth-oriented, student-first organization.

Compensation:

Salary will be commensurate with experience and qualifications, including performance-based incentives

About Company:-

Our client is an Academy with a long history of 22 years, a beacon of excellence in education in Mumbai, Mulund. With over 15,000 alumni, their mission is to transform students into confident communicators through innovative and customized teaching methods

Courses are meticulously designed & customized not just to make you learn, but to let you transform and perform at every level of your life!

📌 Admissions Counsellors - English Training Academy (Mumbai)
🏢 The Search House
📍 Mumbai