Description
POSITION SUMMARY:
- The Associate, Correspondence will work with multiple teams within Ocwen, focusing on the coordination required to support Ocwen loan servicing for borrower’s correspondence.
- The Associate will work with various management and internal teams in the fulfillment of daily tasks, analysis, documentation, and testing responsibilities.
- The Associate will play a key role in operations, performing reconciliation, building control and analytical reports and working with multiple internal customers and build relationships.
- To be able to work with IT support team for various application changes related to letters.
JOB FUNCTIONS AND RESPONSIBILITIES:
- Help monitor and track business unit’s response to inquiries, working with various teams to provide timely and thorough responses on root cause analysis, data and other requested information.
- Creating/automating reports using Java script.
- Assisting management in fulfilling audit requests and remediation actions for various auditing entities as needed.
- Perform daily,
weekly and monthly reconciliation of volume sent by business unit verses that at the print vendors.
- Drafting various reports for the higher management as per schedule.
- Other duties as assigned.
EDUCATION / EXPERIENCE:
- B.Tech or equivalent candidates with at 0-1 years of experience, preferably in preferably with Mortgage industry. (Will be a plus)
- Good communication skills are a must
- Should be expert in Java scripting
- Knowledge of AI technologies is a plus.
- Customer-centric/focused.
- Should have solid interpersonal skills and the ability to do multi-task.
- Should be able to analyze basic data/reports and provide synopsis/summary of process performance
- Ability to meet deadlines and prioritize critical issues
- Proficient with Microsoft Word, Excel.
- Should be willing to work night shifts and flexible to another shift (as an when needed)